Core Capabilities

TouchPoint One provides a range of professional services that are based on our expertise and experience. We tailor solutions to each individual client or project requirements.

Our core capabilities lie in the following areas:

Business process development and implementation

  • Identifying inputs, outputs, touch points and all relevant policy
  • Performing gap analysis and benchmarking
  • Identifying and addressing constraints and capability gaps
  • Performing change impact assessment
  • Identifying technology solutions to enhance outcomes
  • Implementation and change management

Project management services

  • Developing and documenting¬†project scope and project structures
  • Performing project planning, scheduling and cost estimates
  • Developing, implementing and managing project controls and reporting processes
  • Managing¬†project planning and establishment
  • Facilitating project reviews

Preparation of technical documentation

  • Writing operational policies, procedures and manuals
  • Writing technical standards and specifications
  • Managing stakeholder review processes
  • Managing the operational implementation of new procedures

Recreational infrastructure services

  • Performing condition assessments of recreation infrastructure, areas, and trails
  • Performing risk assessments (WHS, public safety, and environment)
  • Independent cost estimates for capital works, maintenance and repairs
  • Development of funding submissions

Approvals and compliance management

  • Identifying regulatory requirements
  • Developing approvals frameworks and processes
  • Collaborating with regulatory bodies
  • Writing and submitting approval documentation
  • Implementing approval conditions
  • Performing approvals reporting