We specialise in working with business owners, CFO’s, and Operations Managers of utility, construction, and service delivery companies to make their business more efficient, profitable, and valuable.
We use a proven 5 step framework that allows us to gain a deep understanding of a business and using that knowledge, develop and implement systems and processes that are the perfect fit for the business, are easy to use and are embraced and used by staff.
The systems and processes we develop are assets that generate profit and add value.
This step is often overlooked, but it needs to be treated as a priority. This step is all about understanding your business, what it does, how it works and what are the aspirations.
Get this step right and the rest falls into place. Get it wrong and there is a lot of rework required further down the track that will cost you time and money.
This step is where we start to drill down on your specific problem. We road test what we found in the discovery phase, and delve into the depths of your business, probing, asking the hard questions, testing statements made, following data, and finding out how your business really works.
This step get everyone on the same page, cutting through to the core issues and agreeing a way forward.
The design phase is where things start to take shape. You now have a great understanding of how your systems will work to support your business and where the gaps are.
We take the diagnosis outcomes and overlay the future business vision and objectives. This is where you and your team get to have meaningful input and influence change in your business.
The development phase is where the plans are put into place.
New processes are designed, new technology is procured, databases are built, procedures are documented, and all the working parts are integrated.
The development step is the fun part. It’s the easy step where you get to sit back and admire how great this shiny new thing is that you just created.
Get it right and this is exactly what will happen, get it wrong and this step can be the most frustrating of them all. The key is getting the planning right, engaging with your team and executing a comprehensive change management system.