Our Method

Discover

This step is often overlooked, but it needs to be treated as a priority. This step is all about understanding your organisation, what it does, how it works and its aspirations.

Get this step right and the rest falls into place. Get it wrong and there is a lot of rework required further down the track that will cost you time and money.

Diagnose

This step is where we start to drill down on your specific problem. We road test what we found in the discovery phase, and delve into the depths of your organisation, probing, asking the hard questions, testing statements made, following data, and finding out how your organisation and people really work.

This step gets everyone on the same page, cutting through to the core issues and agreeing a way forward.

Design

The design phase is where things start to take shape. You now have a great understanding of how your systems will work to support your organisation and where the gaps are.

We take the diagnosis outcomes and overlay the future vision and objectives. This is where you and your team get to have meaningful input and influence change in your organisation.

Develop

The development phase is where the plans are put into place.

New processes are designed, new technology is procured, databases are built, procedures are documented, and all the working parts are integrated.

Implement

The Implementation step is the fun part. It’s the easy step where you get to sit back and admire how great this shiny new thing is that you just created.

Get it right and this is exactly what will happen, get it wrong and this step can be the most frustrating of them all. The key is getting the planning right, engaging with your team, and executing a comprehensive change management process.

Sustain

We don’t just build you a management system and then leave you to manage and update it. We provide ongoing support to ensure that your management systems are continuing to provide you and your organisations with the outcomes you are looking for.